You may be using your site username/password, not the e-mail user ID/password. Please check the e-mail to verify whether the username/password you entered was for access for the site, or for your e-mail account. Please contact us at Online Technical Support if you continue to have problems or have additional questions.

2. I've registered for an e-mail address and have received my user ID and password. How do I access my account?

Your free e-mail account is Web-based. This means you can access your account from anywhere in the world using a standard Web browser such as Netscape or Microsoft Internet Explorer. The Web address to send, receive and change your account properties is: /ng/emaillogin__htm/tabid/12468/default.aspx.

3. How do I access my account using a mail client such as Outlook Express, Netscape, or Eudora?

We currently do not support this type of service directly. The common work around for this is to use your free account to forward all mail to your current ISP e-mail address. To set this up: Log in to your mail account at /ng/emaillogin__htm/tabid/12468/default.aspx.

Click on the 'Change Mail Forwarding Information' link. Enter your current ISP e-mail address. Save the changes. You should also change your return address in your e-mail client to your free address. This will allow you to change ISPs whenever you want, but keep the same e-mail address. When you change ISPs, be sure and update your e-mail account.

4. I registered for an e-mail address, but never received notification that includes my user ID and password. What can I do?

This usually happens when we do not have a valid e-mail address in our user database. If this has happened to you, contact Online Technical Support . Be sure to include the e-mail address you tried to register.

5. I cannot connect to the server /ng/emaillogin__htm/tabid/12468/default.aspx, or the message "Server unavailable appears".

On a few occasions, we have seen this problem occur when the user is accessing the Internet through a firewall. If this is the case, the only current work around is to use either a different ISP, or ask your ISP to unblock port 8383. (Usually they won't do this.) We hope to rectify this situation in the future, and will post a notice when it is resolved.

6. Can I send attachments through this e-mail account?

Yes, however, you must be using a new browser that supports the HTTP 1.1 upload protocol. (Both Netscape and IE 4.0+ support this feature.) If you do not see the attachment button, your browser does not support it.

7. How much space does my e-mail account have?

Your e-mail account has 10MB of space. If your account exceeds this space, it will not function properly.

8. Does the "password finder" provide my e-mail login?

No, the automatic password finder only gives you a login for the site itself. If you have lost your e-mail password, contact Online Technical Support with the following information: your user name, organization name, and your first and last name.

9. I was composing a long message and I lost my text. Why did this happen?

Your e-mail account has a security feature that times out after 12 minutes. This time cannot be changed. The best way to avoid this happening in the future is to compose long messages in an editor such as Microsoft Word and paste them to send.

10. I am having problems with attachments. Sometimes the recipient cannot open the file, other times it is opened in the wrong program and is displayed incorrectly.

There is a known problem with the attachment of files to e-mails using the Web-based account. Any file that is uploaded has the name appended with a different extension. Text type files (html files included) are usually appended with the extension ".txt" When opened on the receiver's machine it will be opened with the wrong program. To work around this, have the recipient save the file to a disk with the correct name.

11. Are there language or virus filters on this account?

No, at this time there are no extra language or virus filters on your e-mail account. Since your account is Web-based and any virus attachments would need to be downloaded, it is more secure than other e-mail services.

12. Why do I get an error message "Log-in attempt failed. Try again..."?

If your mail login screen has the text "Welcome to mail.iaccorp.com WebMail!" Please be sure to include the domain name, which is the "@" symbol and text following with your user i.d. when you login. Also, note that your password is case-sensitive. If you still get a login error, contact Online Technical Support for assistance and be sure to include your user i.d. and organization.

13. Why doesn't the spell check option work?

The spell check option is operated with a java applet window. If you do not see the window please check your browser settings. Please note if you are behind a firewall it may prevent the spell check window from appearing.